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Terms of Service

Last Updated: September 2026

Welcome to the VCND website.

Please read these Terms of Service carefully before accessing the website, browsing products, registering an account, placing an order, or using any services provided through this website.

These Terms of Service set out the basic rules applicable to your use of the VCND website and related services, including product information, orders, payments, delivery, returns, refunds, intellectual property, third-party services, and other related matters.

By accessing or using this website, you acknowledge that you have read and understood these Terms of Service and agree to comply with them to the extent permitted by applicable law.

If you do not agree with these Terms of Service, please stop using the website and related services.

Nothing in these Terms of Service is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.

1. Website Operator Information

This website provides online products and related services under the VCND brand.

Website operator:

Business Name: EIE HJEM AS
Organisation Number: 933 737 217
Business Address: Karenslyst allé 49, 0279 Oslo, Norway
Brand: VCND

Customer service email:

chiconneely@gmail.com

2. Website Services

The VCND website may provide the following services:

  • Product displays and related information;

  • Online ordering and purchasing;

  • Online payment;

  • Order processing and management;

  • Product delivery;

  • Customer inquiries;

  • After-sales support;

  • Return and refund processing;

  • Other services related to online shopping.

We may update, modify, suspend, or discontinue certain website features for reasons including:

  • Website maintenance;

  • Technical upgrades;

  • Security requirements;

  • Service adjustments;

  • Business operations;

  • Changes in laws, regulations, or regulatory requirements.

Where required by applicable law, we will take reasonable measures to provide appropriate notice.

3. User Eligibility and Accounts

When using this website or placing an order, you must have the legal capacity required under applicable law to enter into the relevant transaction.

If you register an account or place an order, you are responsible for ensuring that the information you provide is true, accurate, complete, and kept up to date.

You agree to:

  • Keep your account login information secure;

  • Take reasonable measures to prevent unauthorized use of your account;

  • Update your account information when necessary;

  • Promptly contact us if you become aware of unauthorized activity involving your account;

  • Not impersonate another person or provide false information.

If we have reasonable grounds to believe that an account is involved in fraud, unlawful activity, security risks, or a serious violation of these Terms of Service, we may, to the extent permitted by applicable law, restrict, suspend, or terminate the relevant account services.

4. Product Information

We make reasonable efforts to ensure that product information displayed on the website is clear, accurate, and up to date.

Product pages may include:

  • Product name;

  • Product images;

  • Product descriptions;

  • Product features;

  • Technical specifications;

  • Product availability;

  • Product prices;

  • Delivery information.

Due to differences in devices, screens, and display settings, there may be reasonable differences between product images displayed on the website and the actual product, including differences in color or visual appearance.

If the website contains an obvious technical error, incorrect product information, inventory error, or other obvious mistake, we may correct the relevant information to the extent permitted by applicable law.

If an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and the circumstances of the order and provide the consumer with appropriate information where necessary.

5. Orders and Formation of Contract

When you submit an order through the website, the relevant order information will be sent to us for processing.

Submitting an order does not necessarily mean that we have accepted the order or that a consumer contract has been formed.

Order processing may include:

  • Confirming order information;

  • Confirming product availability;

  • Confirming payment status;

  • Confirming delivery information;

  • Conducting necessary security checks.

We may be unable to accept or complete an order in circumstances including:

  • The product is temporarily or permanently unavailable;

  • Payment has not been successfully completed;

  • The delivery address cannot be serviced;

  • The order contains an obvious error;

  • There are reasonable concerns regarding fraud or security;

  • Applicable law prevents us from completing the transaction;

  • Other reasonable and lawful reasons relating to order processing.

If an order has already been paid for and must legally be cancelled, we will process any applicable refund in accordance with applicable law.

The time at which a consumer contract is formed will be determined in accordance with applicable law and the order confirmation or other relevant information provided to the consumer.

6. Product Prices and Payment

Product prices, delivery charges, and other applicable fees will be displayed to consumers during the checkout process.

When placing an order, consumers should refer to the final order information displayed on the checkout page.

Depending on actual availability, the VCND website may offer the following payment methods:

  • Visa;

  • Mastercard;

  • PayPal;

  • Cash on Delivery (where applicable);

  • Other payment methods displayed during checkout.

The payment methods actually available will be those displayed to the consumer at the time of purchase.

Payments may be processed by third-party payment service providers.

We generally do not directly store complete credit or debit card information. Payment information may be processed by the relevant payment service provider in accordance with its own security and privacy policies.

Where applicable law requires us to provide information regarding taxes, delivery charges, or other mandatory fees before purchase, such information will be provided during the relevant purchasing process.

7. Delivery

We will arrange delivery of products based on the information provided in the order.

Estimated delivery times may be affected by factors including:

  • Order processing time;

  • Delivery destination;

  • Logistics providers;

  • Public holidays;

  • Weather conditions;

  • Customs processing;

  • Transportation delays;

  • Operations of delivery providers;

  • Other circumstances beyond our reasonable control.

Delivery times displayed on the website are generally estimates and should not be understood as guaranteed delivery dates unless expressly stated otherwise in the order or on the website.

If a delivery issue occurs, please contact our customer service team. We will provide reasonable assistance based on the circumstances.

For specific delivery arrangements, please refer to our Shipping Policy.

8. Returns, Refunds, and Replacements

Returns, refunds, and withdrawal requests will be handled in accordance with our published Return & Refund Policy and applicable law.

Consumers protected by applicable consumer protection laws retain their legally applicable:

  • Statutory right of withdrawal;

  • Statutory rights relating to product conformity and quality;

  • Rights relating to refunds;

  • Other mandatory consumer rights.

These rights will not be improperly restricted by these Terms of Service or any other website policy.

For specific return and refund procedures, please refer to our:

Return & Refund Policy

If these Terms of Service conflict with mandatory consumer rights provided by applicable law, the applicable law shall prevail.

9. Product Quality and Statutory Rights

We are responsible for products sold through the website to the extent required by applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable statutory requirements, consumers may have legal remedies available under applicable law.

Depending on the circumstances and applicable law, available remedies may include:

  • Product repair;

  • Product replacement;

  • Price reduction;

  • Refund;

  • Other remedies provided by law.

If a product is covered by a manufacturer's warranty or another commercial warranty, the applicable warranty period and conditions will be stated on the relevant product page or warranty documentation.

Any commercial warranty does not affect the mandatory statutory rights available to consumers under applicable law.

10. User Conduct

When using this website, you must not engage in activities that violate applicable laws, interfere with the normal operation of the website, or infringe upon the legitimate rights of others.

Prohibited activities include, but are not limited to:

  • Providing false or fraudulent information;

  • Impersonating another person;

  • Interfering with the normal operation of the website;

  • Uploading viruses, malware, or other harmful code;

  • Accessing website servers, databases, or other systems without authorization;

  • Engaging in fraud or other unlawful activities;

  • Infringing the intellectual property rights of others;

  • Violating the privacy or other legitimate rights of others;

  • Copying, scraping, or commercially using website content without authorization;

  • Attempting to bypass website security measures;

  • Using the website in a manner that may damage the website, systems, or other users.

If we identify such activities, we may take appropriate measures in accordance with applicable law, including restricting an account, cancelling an order, or restricting access to the website.

11. Intellectual Property

Unless otherwise stated, the content and related intellectual property on this website are protected by applicable laws.

Such content may include:

  • VCND trademarks and brand content;

  • Logos;

  • Product images;

  • Product descriptions;

  • Website text;

  • Page designs;

  • Graphics and visual elements;

  • Software;

  • Website code;

  • Page structures;

  • Other website materials.

Without prior authorization from the relevant rights holder, protected content may not be copied, modified, distributed, publicly displayed, sold, or otherwise used in an unauthorized manner.

Nothing in these Terms of Service affects any lawful rights of consumers, including reasonable use rights or other rights provided by applicable law.

12. Third-Party Services

To provide website functionality and complete relevant services, we may use third-party service providers.

Depending on the actual functionality of the website, third-party services may include:

  • Payment services;

  • Logistics and delivery services;

  • Website hosting;

  • Cloud infrastructure;

  • Data analytics;

  • Website security;

  • Customer service;

  • Advertising and marketing tools.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For information about the collection, use, and protection of personal information, please refer to our:

Privacy Policy

13. Website Availability

We will make reasonable efforts to maintain the normal operation of the website, but we cannot guarantee that the website will always be available or free from temporary interruptions or technical issues.

The website may be affected by factors including:

  • System maintenance;

  • Software failures;

  • Network interruptions;

  • Server problems;

  • Technical errors;

  • Security incidents;

  • Interruptions to third-party services;

  • Other reasonable circumstances beyond our control.

If the website becomes temporarily unavailable or certain functions cannot be used, we will take reasonable measures to restore the relevant services.

14. Limitation of Liability

To the extent permitted by applicable law, we may not be responsible for website service interruptions, delivery delays, or other service impacts resulting from events beyond our reasonable control.

Such events may include:

  • Natural disasters;

  • Severe weather;

  • War or major social events;

  • Government actions;

  • Large-scale network failures;

  • Third-party service interruptions;

  • Other events that could not reasonably have been foreseen or controlled.

However, nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

In particular, these Terms of Service do not limit consumers' mandatory consumer protection rights, statutory product rights, or other legal rights that cannot be excluded or restricted.

15. Privacy and Personal Information

We value the protection of consumers' personal information.

For information about how we collect, use, retain, and protect personal information, as well as how we use cookies and related technologies, please refer to our:

Privacy Policy

The Privacy Policy forms an important part of the terms applicable to the use of our services.

16. Updates to These Terms of Service

We may update these Terms of Service due to factors including:

  • Changes in laws and regulations;

  • Changes to website functionality;

  • Changes in business operations;

  • Technical updates;

  • Security requirements;

  • Changes to the services we provide.

The updated version will be published on this website together with the latest update date.

If changes may materially affect consumers, we will provide appropriate notice to the extent required by applicable law.

Updates to these Terms of Service will not affect rights that consumers have legally acquired before the changes, unless otherwise provided by applicable law.

We recommend that you review this page periodically to stay informed about the latest version.

17. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted in accordance with applicable law.

For consumer transactions, any choice-of-law or jurisdiction arrangement shall not deprive consumers of mandatory consumer protection rights available to them under applicable law.

If you have a question or concern regarding an order or service, we recommend that you first contact us at the following email address so that we can attempt to resolve the matter:

chiconneely@gmail.com

If a dispute cannot be resolved through direct communication, consumers may seek resolution through a competent court or other legally available dispute resolution mechanism in accordance with applicable law.

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

18. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, delivery, returns, refunds, or website services, please contact us:

VCND Customer Support

Email: chiconneely@gmail.com

Business Name: EIE HJEM AS
Organisation Number: 933 737 217
Business Address: Karenslyst allé 49, 0279 Oslo, Norway

To help us identify and process your request, please provide, where possible:

  • Order number;

  • Product name;

  • Contact information;

  • Description of the relevant issue.

We will handle your inquiry in a timely manner where applicable.

Thank you for using the VCND website.