Return & Refund Policy

Thank you for visiting and shopping with vcnd.shop.

We value our customers' shopping experience and are committed to handling returns, refunds, exchanges, order cancellations, and after-sales matters in a clear, fair, and transparent manner.

This policy applies to products purchased through vcnd.shop. Nothing in this policy is intended to exclude, limit, or reduce any mandatory consumer rights available under applicable laws and regulations.

1. Returns and Statutory Right of Withdrawal

For consumers in the European Union, under applicable consumer protection laws, consumers generally have the right to exercise their statutory right of withdrawal within 14 calendar days after receiving the goods, without having to provide a reason, except where statutory exceptions apply.

For orders involving physical goods, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order contains multiple products delivered separately, the withdrawal period will generally begin on the day the final product is received.

If goods are delivered in multiple lots or pieces, the withdrawal period will generally begin on the day the final lot or piece is received.

To exercise your statutory right of withdrawal, please contact us within the applicable period:

Customer Service Email:
chiconneely@gmail.com

Please clearly state that you wish to withdraw from the purchase and, where possible, include:

• Order number;

• Customer name;

• Product name;

• Date of purchase;

• Date of receipt;

• Relevant order information.

Your statutory withdrawal request does not require a specific format, provided your intention to withdraw is clearly communicated within the applicable withdrawal period.

2. Requirements for Returning Products

When exercising the statutory right of withdrawal, consumers may inspect and examine the goods to the extent reasonably necessary to establish their nature, characteristics, and basic functionality.

When returning goods, we recommend that you:

• Keep the product in substantially intact condition where reasonably possible;

• Include the original accessories;

• Include manuals and documentation supplied with the product;

• Use suitable protective packaging;

• Return all included components where applicable.

The absence of original packaging does not automatically eliminate statutory withdrawal rights where such rights apply.

However, if the consumer handles the goods beyond what is reasonably necessary to establish their nature, characteristics, and functionality, and such handling causes a reduction in value, the consumer may be responsible for the resulting depreciation to the extent permitted by applicable law.

For returns that do not fall within the statutory right of withdrawal, additional return conditions may apply depending on the specific circumstances and applicable law.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, the consumer is generally responsible for the direct cost of returning the goods unless:

• We expressly agree to cover the return shipping cost;

• Applicable law requires us to bear the cost;

• We failed to provide legally required information concerning return costs;

• The return results from an incorrect product being delivered;

• The product is defective or damaged;

• The return results from another circumstance for which we are legally responsible.

For defective goods, incorrect orders, transportation damage, or other matters for which we are responsible, we will provide an appropriate solution in accordance with applicable law.

Please contact customer service before returning any product.

4. Product Quality Issues, Shipping Damage, or Incorrect Products

If the product you receive:

• Is damaged during transportation;

• Has a manufacturing or quality defect;

• Is the wrong product;

• Is the wrong model;

• Has an incorrect quantity;

• Is materially different from what was ordered;

please contact us as soon as reasonably possible.

Please provide, where available:

• Order number;

• Recipient's name;

• Product name;

• Description of the issue;

• Photos of the product;

• Photos of the packaging;

• Video evidence where relevant;

• Tracking number;

• Contact information.

After reviewing the information, we will provide an appropriate remedy depending on the circumstances and applicable law.

Possible remedies may include:

• Repair;

• Replacement;

• Refund;

• Price reduction;

• Another appropriate resolution.

Nothing in this policy limits consumers' statutory rights regarding defective or non-conforming goods.

5. Refund Rules

When a return, withdrawal, or refund request meets the applicable legal and policy requirements, we will process the refund in accordance with applicable law.

For valid statutory withdrawal requests, the refund will generally include:

• The amount paid for the returned goods; and

• Where required by applicable law, the cost of the least expensive standard delivery method offered by us.

If the consumer selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable to the extent permitted by law.

Where legally permitted, we may withhold reimbursement until:

• We have received the returned goods; or

• The consumer provides evidence that the goods have been returned,

whichever occurs first.

Refunds will generally be made using the same payment method used for the original purchase unless another lawful refund method is agreed.

We will not impose a refund fee solely for processing a valid refund.

The time required for the refund to appear in your account may vary depending on the bank, card issuer, payment provider, or payment channel.

6. Return and After-Sales Process

Step 1: Contact Us

To request a:

• Return;

• Refund;

• Exchange;

• Order cancellation;

• Withdrawal;

• Defective product claim;

• Damaged product claim;

• Incorrect product claim;

please contact:

chiconneely@gmail.com

Please include your order number and a clear description of your request.

Step 2: Request Review

After receiving your request, our customer service team will review the order details and relevant circumstances.

If the product needs to be returned, we will provide the appropriate return instructions and, where necessary, the applicable return address.

Please do not send a product to an address that has not been confirmed by our customer service team.

The registered business address listed on this website is not automatically the designated return warehouse address unless we expressly confirm otherwise.

Step 3: Return the Product

Before sending the product back:

• Package it securely;

• Include relevant accessories where applicable;

• Use adequate protective packaging;

• Follow any return instructions provided by customer service.

Where reasonably possible, we recommend using a tracked shipping method and keeping:

• Tracking number;

• Shipping receipt;

• Proof of return.

Please retain these records until the after-sales process has been completed.

Step 4: Refund or Other Resolution

After receiving the returned goods, or valid evidence of return where applicable, we will review the case.

Depending on the circumstances and applicable law, the resolution may include:

• Refund;

• Replacement;

• Repair;

• Price reduction;

• Another appropriate remedy.

We will notify you of the result using the contact information associated with your order.

7. Order Cancellation

If you wish to cancel an order after it has been placed, please contact us as soon as possible:

chiconneely@gmail.com

If the order has not yet been shipped, we will make reasonable efforts to assist with the cancellation.

Please note that our normal order processing time is:

1–3 business days

Because orders may begin processing soon after being placed, cancellation cannot always be guaranteed.

If the order has already been shipped, direct cancellation may no longer be possible.

Where the consumer has a statutory right of withdrawal, the consumer may still exercise that right after receiving the goods in accordance with applicable law.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available for your destination and specific order, the option will be displayed during checkout.

Availability of COD may vary depending on:

• Destination;

• Product;

• Order value;

• Logistics arrangements;

• Carrier availability.

For COD orders, the applicable payment amount must generally be paid to the delivery provider in accordance with the order terms.

Customers should ensure that the following information is accurate:

• Recipient name;

• Delivery address;

• Postal code;

• Telephone number;

• Other required delivery information.

If a COD order qualifies for a refund, we will confirm an appropriate refund method with the customer and process the refund according to applicable law.

9. Special Products and Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to every product or transaction.

Where permitted by applicable law, exceptions may include:

• Goods made to the consumer's specifications;

• Clearly personalized products;

• Goods liable to deteriorate or expire rapidly;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons after being unsealed;

• Sealed audio, video, or software products after the seal has been broken, where applicable;

• Goods that become inseparably mixed with other items after delivery;

• Newspapers, periodicals, or magazines, except subscription contracts where applicable;

• Other products or services expressly excluded by applicable law.

Where a statutory exception applies, relevant information will be provided to consumers where legally required.

Nothing in this section excludes rights that consumers are mandatorily entitled to under applicable law.

10. Exchanges

Where an exchange is requested, please contact customer service first.

Depending on:

• Product availability;

• Product condition;

• Reason for exchange;

• Applicable consumer law;

we may offer:

• Replacement;

• Exchange;

• Refund followed by a new order;

• Another suitable solution.

For defective or incorrect goods, consumers' statutory remedies remain unaffected.

11. Important Notes for After-Sales Requests

To help us process your request efficiently, please:

• Contact customer service before returning a product;

• Submit requests within the applicable legal or policy period;

• Provide your order number;

• Provide accurate contact details;

• Clearly explain the reason for the request;

• Keep proof of shipment;

• Use suitable protective packaging;

• Return accessories and included items where applicable;

• Avoid unnecessary product alteration or damage;

• Provide photos or video evidence where relevant;

• Do not send products to an unconfirmed address;

• Retain relevant correspondence until the matter has been resolved.

These recommendations do not limit mandatory statutory rights.

12. Refund Timing

Where a statutory withdrawal has been validly exercised, refunds will be processed within the period required under applicable law.

Where legally permitted, reimbursement may be withheld until the returned goods are received or the consumer provides evidence that they have been sent back.

Once the refund has been issued by us, the time required for funds to appear in the consumer's account depends on the applicable bank or payment provider.

13. Relationship With Shipping Policy

Our standard estimated shipping timeframe is:

Order processing: 1–3 business days
Transit after shipment: 8–15 business days
Total estimated delivery time: approximately 9–18 business days
Standard shipping: Free

Delivery delays or shipment-related problems will be handled in accordance with our Shipping Policy and applicable consumer law.

A delay in delivery does not exclude any mandatory consumer rights available under applicable law.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce mandatory consumer rights.

Where applicable law grants consumers rights beyond those described in this policy, the applicable legal requirements will prevail.

This includes statutory rights concerning:

• Withdrawal;

• Refunds;

• Defective goods;

• Non-conforming goods;

• Damaged goods;

• Incorrect deliveries;

• Delivery failures;

• Legal guarantees.

15. Contact Us

If you have any questions regarding:

• Returns;

• Refunds;

• Exchanges;

• Order cancellations;

• Withdrawal rights;

• Product defects;

• Shipping damage;

• Incorrect products;

• Other after-sales matters;

please contact us:

Business Name: EIE HJEM AS
Organisation Number: 933 737 217

Business Address:
Karenslyst allé 49
0279 OSLO
Norway

Website:
vcnd.shop

Customer Service Email:
chiconneely@gmail.com

After receiving your request, we will review the relevant information and provide appropriate assistance based on the circumstances and applicable law.

Thank you for shopping with vcnd.shop.