Shipping Policy

Thank you for shopping at vcnd.shop. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when delivery delays or other shipping issues occur.

We aim to provide clear and transparent shipping information. All delivery times stated on this website are estimates only and may vary depending on the circumstances of each order.

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any mandatory consumer rights available under applicable law.

1. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time begins after the order has been successfully submitted and any necessary order verification has been completed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of unusually high order volume, public holidays, inventory adjustments, logistics disruptions, or other exceptional circumstances, processing may take longer than usual.

2. Estimated Transit Time

After an order has been processed and handed over to the carrier, the estimated transportation time is generally:

8–15 business days

Actual transportation times may vary depending on the destination, carrier, customs procedures, weather conditions, local delivery conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

3. Estimated Total Delivery Time

The estimated total delivery time consists of:

Processing time: 1–3 business days
Transit time: 8–15 business days
Estimated total delivery time: 9–18 business days

These timeframes are estimates only and are not guaranteed delivery deadlines.

Where a different delivery estimate is specifically displayed for a particular product, destination, or shipping method during checkout, the information displayed for that specific order will apply.

4. Shipping Destinations

We currently provide standard shipping services to the following European countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

Shipping availability may depend on the delivery country or region, product availability, warehouse location, logistics conditions, and carrier coverage.

If your destination cannot be served, the relevant shipping option may not be available during checkout.

5. Shipping Costs

We currently offer:

Free Standard Shipping

to the destinations supported by our store.

If a different shipping method or an additional shipping charge applies to a particular order, the relevant cost will be displayed during checkout before the order is completed.

Customers will have the opportunity to review applicable shipping charges before placing an order.

6. Shipping Confirmation and Tracking

Where tracking information is available, customers may receive a shipment confirmation after the order has been dispatched.

The shipment confirmation may include:

• Tracking number;

• Carrier information;

• Shipment status;

• Tracking instructions.

Tracking updates are provided by the relevant carrier and may not always appear immediately after shipment.

In some cases, additional time may be required before the carrier's tracking system displays the latest shipment information.

If tracking information has not been updated for an extended period, please contact us at:

chiconneely@gmail.com

Please include your order number whenever possible.

7. Delivery Delays

Delivery delays may occur due to circumstances including, but not limited to:

• Carrier delays;

• Severe weather;

• Public holidays;

• Customs procedures;

• Remote delivery locations;

• High seasonal order volume;

• Transportation disruptions;

• Local delivery restrictions;

• Incorrect or incomplete delivery information;

• Force majeure events;

• Other circumstances outside our reasonable control.

If your order has significantly exceeded the estimated delivery timeframe of 9–18 business days, please contact us so that we can review the shipment status.

We will make reasonable efforts to investigate the delivery status and provide appropriate assistance.

Any mandatory consumer rights regarding delayed delivery remain unaffected.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

• Recipient name;

• Street address;

• Postal code;

• City;

• Country or region;

• Telephone number, where required;

• Email address.

If you notice an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but changes cannot always be made once an order has entered processing or has been handed over to the carrier.

9. Address Changes After Shipment

Once an order has been shipped, it may no longer be possible for us to change the delivery address directly.

If you need to request an address change after shipment, please contact us as soon as possible.

Depending on the carrier and shipment status, we may attempt to assist, but successful modification cannot be guaranteed.

10. Failed Delivery or Returned Packages

A parcel may be returned or delivery may fail for reasons including:

• Incorrect or incomplete delivery address;

• Incorrect contact information;

• Recipient unavailable;

• Multiple unsuccessful delivery attempts;

• Failure to collect the parcel;

• Refusal of delivery;

• Other circumstances preventing successful delivery.

If this occurs, please contact customer service so that we can review the circumstances and determine the appropriate next step.

Depending on the situation, possible solutions may include re-delivery, return, cancellation, or another appropriate arrangement.

Any applicable consumer rights remain unaffected.

11. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where available, please provide:

• Order number;

• Recipient's name;

• Description of the issue;

• Photos of the parcel;

• Photos of the shipping label;

• Photos or videos of the damaged product.

We will review the information and provide an appropriate solution based on the circumstances and applicable law.

12. Missing or Incorrect Items

If your parcel is missing an item, contains an incorrect product, or does not correspond to your order, please contact us promptly.

Please provide where possible:

• Order number;

• Product name;

• Description of the issue;

• Photos of the parcel and contents;

• Any other relevant information.

After reviewing the information, we will provide an appropriate solution in accordance with the circumstances and applicable law.

13. Lost Packages

If tracking information indicates that a shipment may have been lost, has stopped updating for an unusually long period, or has encountered a serious transportation issue, please contact us.

We may review:

• Tracking records;

• Carrier information;

• Order details;

• Delivery status.

Where appropriate, we will communicate with the relevant carrier and provide reasonable assistance.

If a shipment is confirmed to have been lost due to circumstances for which we or the relevant carrier are legally responsible, an appropriate remedy will be provided in accordance with applicable law.

14. Customs and Import Procedures

Where international shipping is involved, shipments may be subject to customs procedures or other import requirements in the destination country.

Customs processing may affect delivery times.

Depending on the destination and applicable law, an order may involve:

• Value Added Tax (VAT);

• Customs duties;

• Import charges;

• Customs processing fees;

• Other legally applicable charges.

Any applicable duties, taxes, import fees, or similar charges will be handled in accordance with the information displayed during checkout and applicable law.

15. Cash on Delivery

Cash on Delivery may be available for certain destinations or orders.

Where available, the option will be displayed during checkout.

Availability may vary depending on:

• Destination;

• Carrier;

• Product;

• Order value;

• Logistics conditions.

Customers using Cash on Delivery should ensure that the recipient's name, delivery address, and telephone number are accurate and complete.

If a Cash on Delivery order qualifies for a refund under applicable law, we will confirm the appropriate refund method with the customer.

16. Force Majeure

Delivery or processing may be delayed by circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government measures;

• Large-scale transportation disruptions;

• Customs interruptions;

• Logistics system failures;

• Carrier interruptions;

• Network or communication failures;

• Other events that could not reasonably be foreseen or prevented.

Where such circumstances occur, we will make reasonable efforts to reduce their impact and assist customers where reasonably possible.

17. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any mandatory consumer rights available under applicable law.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

For information regarding returns, refunds, or statutory withdrawal rights, please refer to our Return & Refund Policy.

18. Contact Us

If you have questions regarding shipping, delivery, tracking, delays, damaged packages, lost shipments, or your order status, please contact us:

Business Name: EIE HJEM AS
Organisation Number: 933 737 217

Business Address:
Karenslyst allé 49
0279 OSLO
Norway

Website: vcnd.shop
Customer Service Email: chiconneely@gmail.com

When contacting us about an existing order, please provide your order number and, where available, your tracking number so that we can review the matter more efficiently.