Szállítási szabályzat

Shipping Policy

Last Updated: September 2026

Thank you for visiting and choosing VCND.

This Shipping Policy explains matters relating to order processing, delivery destinations, shipping times, tracking information, and delivery issues. We will process and arrange the shipment of orders in a timely manner within a reasonable scope based on the actual circumstances of each order.

Nothing in this policy is intended to exclude, restrict, or diminish any mandatory consumer rights provided under applicable law.

1. Delivery Destinations

We currently provide standard shipping services to the following major European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The countries or regions available for delivery may vary depending on the product type, inventory availability, warehouse arrangements, carrier coverage, and logistics conditions.

If your delivery location is not included above, we recommend contacting us before placing an order to confirm whether delivery is available.

2. Shipping Methods and Costs

For countries and regions currently supported, we generally provide Free Standard Shipping.

The actual shipping method and any applicable shipping charges will be displayed during the checkout process.

We may select an appropriate carrier based on the order destination, product availability, warehouse location, and available shipping routes.

Depending on the order, we may use logistics providers including, but not limited to:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other qualified logistics and delivery providers

Because logistics conditions may vary by region, we may select or change the carrier based on actual circumstances.

If any shipping costs or other transportation-related charges are payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing

After an order is confirmed, we generally require 3–5 business days to complete order verification, picking, packing, and shipment preparation.

Under normal circumstances, order processing takes place:

Monday to Friday, excluding public holidays.

Order processing may take longer due to circumstances including:

  • Public holidays;

  • Increased order volume during promotional periods;

  • Inventory adjustments;

  • Warehouse operations;

  • Changes to logistics services;

  • Unforeseen technical or operational issues.

We will make reasonable efforts to process orders as quickly as possible.

4. Estimated Shipping Time

After an order has been shipped, standard transportation is generally estimated to take:

Delivery Stage Estimated Time
Order processing and preparation 1–3 business days
Transportation after shipment 8–15 business days
Total estimated delivery time Approximately 9–15 business days
Standard shipping fee Free

The above timeframes are estimates under normal circumstances and do not constitute an absolute or guaranteed delivery deadline.

Actual delivery times may be affected by factors including:

  • Delivery country or region;

  • Carrier arrangements;

  • Local delivery capacity;

  • Customs or border processing;

  • Public holidays;

  • Severe weather;

  • High shipping volumes;

  • Traffic or transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If applicable law provides mandatory delivery periods or consumer rights, the applicable law shall prevail.

5. Shipping Notifications and Tracking

After an order has been shipped, we generally send shipping-related notifications to the email address provided when placing the order.

Where applicable, the notification may include:

  • Shipping confirmation;

  • Tracking number;

  • Carrier name;

  • Tracking information.

Tracking information may not appear immediately and generally becomes available after the package has been scanned and entered into the carrier's system.

Some shipping routes may experience delays in tracking updates. Therefore, shortly after a tracking number is generated, the tracking page may temporarily show limited or incomplete information.

If the tracking status has not been updated for an extended period, please contact our customer service team.

We recommend providing your order number and tracking number in your email so that we can more accurately check the status of your shipment.

6. Delivery Delays

We will arrange orders based on the estimated processing and shipping times, but delays may occasionally occur during transportation.

Common causes may include:

  • High shipping volumes;

  • Public holidays;

  • Large promotional events;

  • Customs inspections or clearance procedures;

  • Severe weather;

  • Local delivery issues;

  • Carrier operational changes;

  • Transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If you have not received your order after the reasonable estimated delivery period, please contact us.

We will review the order and tracking information and provide reasonable assistance in communicating with the relevant carrier where appropriate.

7. Changes to Delivery Addresses and Order Information

7.1 Before Shipment

If an order has not yet entered the shipping or warehouse processing stage, you may contact us to request:

  • A change to the delivery address;

  • Correction of the telephone number;

  • Correction of certain order information;

  • Cancellation of the order.

Because an order may already have entered the warehouse processing process before we receive your request, please contact us as soon as possible after discovering any incorrect information.

We will make reasonable efforts to process your request based on the current status of the order, but we cannot guarantee that every requested change can be completed successfully.

7.2 After Shipment

Once an order has entered the transportation stage, it is generally not possible to directly change the delivery address or cancel the shipment.

If delivery fails, the package is returned, or additional delivery attempts are required because the address, contact information, or other delivery information provided by the consumer is incorrect, incomplete, or cannot be verified, we may need to contact you to determine the appropriate next steps.

If additional transportation costs arise, they will be handled based on the circumstances of the order and applicable law.

Nothing in this policy limits any statutory withdrawal, refund, return, or other mandatory consumer rights available under applicable law.

8. Customs Duties, VAT, and Other Taxes

Different countries and regions may have different import, customs, and tax requirements.

Depending on the product type, order circumstances, destination country, and applicable law, an order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs processing fees;

  • Customs clearance service fees;

  • Other legally applicable taxes or charges.

Where such charges are legally payable by the consumer, we will provide relevant information to the extent required by applicable law.

Specific tax arrangements may vary depending on the destination country, product category, order value, and local regulations.

Consumers are responsible for understanding any applicable import and tax requirements in their country or region.

9. Damaged Packages, Incorrect Products, or Shipping Issues

If you notice obvious transportation damage when receiving your package, or if the product you receive materially differs from the order information, please contact us as soon as reasonably possible.

To help us verify the issue, we recommend providing:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number;

  • Photos of the product;

  • Photos of the external packaging;

  • A description of the issue.

We will review the matter based on the order information, product condition, and available shipping records and provide an appropriate solution based on the circumstances and applicable law.

For product quality issues, transportation damage, incorrect products, or similar matters, consumers' statutory rights under applicable law are not limited by this Shipping Policy.

10. Lost Packages

If tracking information indicates that a package has encountered an abnormal situation, has not been updated for an extended period, or may have been lost during transportation, please contact us promptly.

We will investigate the matter based on:

  • Tracking records;

  • Carrier feedback;

  • Order information;

  • Delivery records.

If it is confirmed that a transportation issue falls within the legal responsibility of us or the relevant carrier, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.

11. Failed Delivery or Returned Packages

Delivery may fail or a package may be returned in circumstances including:

  • Incorrect delivery address;

  • Incorrect contact information;

  • Recipient unavailable to receive the package;

  • Multiple unsuccessful delivery attempts;

  • Consumer refusal to accept the package;

  • Incomplete delivery information;

  • Other delivery issues related to information or actions provided by the consumer.

If this occurs, we may contact you to determine whether redelivery, return, or another available solution is appropriate.

If additional transportation costs arise from redelivery or another handling method, such costs will be handled according to the circumstances of the order and applicable law.

Nothing in this policy affects any statutory withdrawal, refund, return, or other mandatory consumer rights available under applicable law.

12. Force Majeure and Special Circumstances

Order processing or delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • War or civil unrest;

  • Government measures;

  • Large-scale transportation disruptions;

  • Major logistics system failures;

  • Network or communication failures;

  • Other events that could not reasonably have been foreseen or controlled.

If such circumstances occur, we will take reasonable and appropriate measures where practicable to reduce their impact on order delivery and provide relevant information to consumers where circumstances permit.

13. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or diminish any mandatory consumer rights provided under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding personal information and cookies, please refer to:

Privacy Policy

For information regarding website use, orders, and payments, please refer to:

Terms of Service

14. Contact Us

If you have questions regarding order delivery, estimated delivery times, tracking information, delivery delays, package issues, or other shipping-related matters, please contact our customer support team.

Customer Support

Email: chiconneely@gmail.com

To help us process your request more efficiently, please provide the following information where possible:

  • Order number;

  • Tracking number;

  • Recipient information;

  • Description of the issue.

We will review your request and provide reasonable assistance after receiving your inquiry.

15. Business Information

Brand: VCND

Legal Entity: EIE HJEM AS

Organisation Number: 933 737 217

Business Address:
Karenslyst allé 49
0279 Oslo
Norway

Customer Support Email:
chiconneely@gmail.com

EIE HJEM AS is the registered business name and registered address of the operating entity.