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Privacy Policy

Last Updated: September 2026

Welcome to the VCND website.

We respect your privacy and aim to explain clearly and transparently how we process personal information in connection with your use of this website, purchases of products, and communications with us.

This Privacy Policy describes the types of information we may collect, how we use such information, the service providers that may be involved, data retention, cookies, data security, and the rights you may have under applicable data protection laws.

This policy applies to products and related services provided through this website.

Nothing in this policy is intended to exclude or improperly restrict any mandatory rights granted to consumers or data subjects under applicable law.

1. Data Controller and Contact Information

This website is operated by the following business entity:

Business Name: EIE HJEM AS
Organisation Number: 933 737 217
Business Address: Karenslyst allé 49, 0279 Oslo, Norway
Brand: VCND

If you have any questions regarding this Privacy Policy, the processing of personal information, or data protection matters, please contact us:

VCND Customer Support
Email: chiconneely@gmail.com

2. Information We May Collect

Depending on how you access and use our website, we may process the following categories of information.

2.1 Information You Provide Directly

When you purchase products, complete a form, contact customer service, or otherwise interact with us, you may provide:

Name;
Delivery address;
Billing address;
Telephone number;
Email address;
Order information;
Product and purchase history;
Return, refund, and after-sales information;
Communications between you and our customer service team;
Other information you voluntarily provide.

We process this information only to the extent reasonably necessary to provide the relevant services or fulfill the applicable business purposes.

2.2 Automatically Collected Technical Information

When you visit our website, we or the technology services used by the website may collect certain technical information, subject to applicable law and your privacy settings, including:

IP address;
Browser type and version;
Operating system;
Device type;
Page access information;
Access time;
Page paths;
Cookies and similar technologies;
Referring source;
Network and server logs;
Website operation and security-related information.

Such information may be used to operate the website, maintain security, troubleshoot technical issues, analyze performance, and improve the website experience.

3. How We Use Personal Information

Depending on the applicable legal basis under data protection law, we may use relevant information for the following purposes.

3.1 Processing Orders

This may include:

Receiving and processing orders;
Confirming order information;
Processing or confirming payments;
Arranging product delivery;
Sending order-related notifications;
Processing returns, refunds, and replacements;
Providing after-sales services.

3.2 Providing Customer Support

We may use your contact information and order information to:

Respond to your inquiries;
Check order status;
Process after-sales requests;
Assist with delivery issues;
Address product-related issues;
Communicate with you regarding necessary order matters.

3.3 Website Operation and Security

Relevant information may be used to:

Maintain normal website operation;
Prevent unauthorized access;
Detect unusual activity;
Prevent fraud and abuse;
Protect the website and related systems;
Perform technical maintenance and troubleshooting.

3.4 Improving Our Website and Services

To the extent permitted by applicable law, we may analyze website usage information to help improve:

Website functionality;
Product presentation;
Page experience;
Website performance;
Customer service;
The overall shopping experience.

3.5 Marketing Communications

Where applicable law requires your prior consent, we will obtain the appropriate consent before sending marketing communications, such as information about new products, promotional activities, or other commercial communications.

You may unsubscribe by following the instructions included in the marketing communication or contact us at:

chiconneely@gmail.com

3.6 Compliance with Legal Obligations

Where necessary, we may process, retain, or disclose relevant information to comply with applicable laws, regulatory requirements, court orders, or requests from legally authorized authorities.

4. Legal Bases for Processing Personal Information

If the GDPR or other applicable data protection laws apply to your personal information, we may process your data based on one or more of the following legal bases:

Performance of a Contract

Where processing personal information is necessary to complete your order, arrange delivery, process payments, or provide after-sales services.

Legal Obligations

Where processing is necessary for us to comply with obligations imposed by applicable law.

Legitimate Interests

Where permitted by applicable law, we may process information based on legitimate interests, such as website security, fraud prevention, maintaining website operation, and managing our ordinary business activities.

When relying on legitimate interests as a legal basis, we will consider, to the extent required by applicable law, the potential impact of the processing on individuals' rights and interests.

Consent

For processing activities where applicable law requires consent, we will obtain your consent before the relevant processing begins.

Where processing is based on your consent, you may withdraw your consent in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

The VCND website may use cookies, web storage, pixels, or other similar technologies.

Depending on their function, these technologies may be used to:

Save shopping cart and essential website information;
Provide basic website functionality;
Remember language or browsing preferences;
Analyze website visits;
Understand website performance;
Detect unusual activity;
Measure advertising and marketing campaign performance where applicable.

For non-essential cookies or similar technologies, we will obtain your consent before activating such technologies where required by applicable law.

You may manage certain cookies through the cookie settings tool provided on the website or through your browser settings.

Please note that disabling certain essential cookies may affect the proper functioning of some website features.

6. Sharing of Personal Information

We do not sell your personal information to third parties as a product or commodity.

To process orders and operate the website, we may share certain information with relevant service providers where reasonably necessary.

Depending on the services actually used, such service providers may include:

Payment service providers;
Logistics and delivery providers;
Website hosting providers;
Cloud storage and infrastructure providers;
Website technology service providers;
Data analytics providers;
Website security and fraud prevention providers;
Customer service and communication providers;
Advertising and marketing service providers, where applicable.

We will provide only the information reasonably necessary for the relevant service and will implement appropriate data protection measures to the extent required by applicable law.

We may also disclose relevant personal information where legally permitted or required, including when necessary to:

Comply with applicable laws and regulations;
Respond to lawful requests from authorized authorities;
Detect or prevent fraud, unlawful activity, or security incidents;
Protect the legitimate rights and interests of consumers, our website, or other relevant parties;
Handle legal disputes;
Perform or enforce applicable agreements;
Maintain the normal operation of our website and services.

7. Third-Party Services

This website may rely on certain third-party services to provide payment, delivery, website operation, analytics, security, customer service, or marketing functions.

Third-party service providers may process certain personal information according to the nature of the services they provide and their own applicable privacy policies.

The third-party services actually used may include:

Payment services;
Delivery services;
Website hosting;
Data analytics tools;
Advertising services;
Customer support tools;
Website security tools;
Other website operation services.

If third-party services use cookies or similar technologies, we will provide appropriate cookie management or consent mechanisms where required by applicable law.

We recommend that you review the privacy policies of relevant third-party service providers to understand how they process personal information.

8. Google Services

If the VCND website uses Google Analytics, Google Ads, or other Google services, such services may process certain technical information depending on their specific functions.

Such information may include:

Website visit data;
Device and browser information;
Cookie information;
Page visit information;
Conversion and advertising performance data;
Information related to website performance.

These services may be used for:

Website traffic analysis;
Website performance analysis;
Measuring advertising effectiveness;
Conversion tracking;
Optimizing our website and marketing activities.

For non-essential analytics or advertising technologies for which applicable law requires consent, we will obtain your consent before activating such technologies where required.

Google and other third-party service providers may process information in accordance with their respective privacy policies.

9. Personal Information Security

We take reasonable technical and organizational measures to protect personal information, taking into account the nature of the information processed and the requirements of applicable law.

These measures may include:

Encryption of data transmissions;
Access controls;
Authentication measures;
Website security monitoring;
Fraud prevention and risk management;
Data backups;
System security maintenance;
Data protection management for relevant personnel.

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

If you notice any unusual activity involving your account, order, or personal information, please contact us promptly.

10. Data Retention

We do not retain personal information indefinitely.

To the extent permitted by applicable law, we determine retention periods based on the purposes for which the information is processed and relevant business requirements.

Retention periods may depend on:

The time required to complete orders and provide services;
After-sales and return processing requirements;
Financial, tax, and accounting record requirements;
Retention periods required by applicable law;
The time necessary to resolve potential disputes;
The time necessary to prevent fraud and maintain website security.

When personal information is no longer necessary for the relevant purposes and there is no legal requirement to retain it, we may delete, anonymize, or otherwise appropriately process the information in accordance with applicable law.

11. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply to your personal information, you may have the following rights under applicable law:

Right of Access

You may request information about whether we process your personal information and obtain relevant information, subject to applicable legal requirements.

Right to Rectification

If your personal information is inaccurate or incomplete, you may request that it be corrected or supplemented in accordance with applicable law.

Right to Erasure

Where the applicable legal requirements are met, you may request the deletion of your personal information.

Right to Restriction of Processing

Where permitted by applicable law, you may request that the processing of your personal information be restricted.

Right to Object

Where provided by applicable law, you may object to certain types of processing of your personal information.

Right to Data Portability

Where applicable legal requirements are met, you may request your personal data in a structured, commonly used, and machine-readable format, or, where technically feasible and legally applicable, request that the data be transferred to another data controller.

Right to Withdraw Consent

Where the processing of your personal information is based on consent, you may withdraw that consent in accordance with applicable law.

These rights may be subject to conditions or limitations under applicable law and may not be available in every circumstance.

To exercise any applicable rights, please contact us:

Email: chiconneely@gmail.com

12. Children's Privacy

This website is not specifically intended to provide products or services to children.

If we become aware that we have collected personal information from a minor without the authorization required under applicable law, we will take appropriate measures in accordance with applicable legal requirements.

If you believe that a minor has provided personal information to us, please contact us:

chiconneely@gmail.com

13. International Data Transfers

Because some of the technology, payment, logistics, hosting, analytics, or other service providers we use may be located in different countries or regions, personal information may be transferred to and processed outside your country or region.

If personal information is transferred outside the European Economic Area (EEA), we will implement appropriate safeguards to the extent required by applicable law.

Such safeguards may include applicable data transfer mechanisms, contractual safeguards, or other legally recognized protection measures.

14. Data Security Incidents

If a data security incident occurs that may affect the security of personal information, we will take appropriate measures in accordance with applicable law.

Where legally required, we may notify the relevant supervisory authority and, where necessary, provide notification to affected individuals.

15. Updates to This Privacy Policy

We may update this Privacy Policy due to factors including:

Changes in data protection laws and regulations;
Changes to website functionality;
Changes in our business operations;
Changes to third-party services;
Technological developments;
Changes in the way personal information is processed.

The updated version will be published on this website together with the latest update date.

If material changes are made, we will provide appropriate notice to users to the extent required by applicable law.

We recommend that you review this page periodically to stay informed about the latest version of this Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy-related matters, please contact us:

VCND Customer Support