Kapcsolattartási adatok
Contact Us
Thank you for visiting VCND.
If you have any questions regarding our products, orders, payments, shipping, returns, refunds, or after-sales service, please feel free to contact us through the customer support email address below.
We will review your inquiry based on its nature and respond within a reasonable period of time.
1. Customer Support Contact
Customer Support
This email address is the primary customer support contact for VCND.
If your inquiry concerns a specific order, we recommend that you contact us using the email address provided when placing the order and include your order number whenever possible. This will help us identify and process your request more efficiently.
2. How We Can Help
You may contact us regarding, but not limited to, the following matters:
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Product information and features
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Product usage questions
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Order status
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Order information
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Payment and payment-related issues
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Shipping and delivery inquiries
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Shipping delays
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Return requests
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Refund-related questions
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Exchanges and product quality issues
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After-sales service
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Website-related issues
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Other questions relating to our products, orders, or services
3. Information Recommended When Contacting Us
To help us accurately identify your order and process your request efficiently, please provide the following information where applicable:
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Order number, if available
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Recipient's name
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Email address used when placing the order
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Product name
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A clear description of your question or request
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Shipping tracking number, if applicable
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Photos of the product or package, if applicable
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Screenshots or other relevant information that may help explain the issue, if applicable
Security Notice
To protect your personal and payment information, please do not send the following information through ordinary email:
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Full bank card numbers
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Payment passwords
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Account passwords
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Verification codes
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Other unnecessary sensitive information
If we need additional information to verify your order, we will explain what information is required based on the circumstances.
4. Customer Support Response Time
We generally aim to respond to customer inquiries within 1–2 business days after receiving an email.
Response times may be longer in certain circumstances, including:
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Weekends
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Public holidays
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Promotional periods
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Periods of high order volume
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Situations requiring verification with shipping providers or other relevant parties
We will make reasonable efforts to process your inquiry as soon as possible.
5. Returns, Refunds, and Exchanges
If you wish to request a return, refund, or exchange, please contact us first at:
To help us process your request, please include your order number and a description of the issue.
For detailed information regarding returns, refunds, the right of withdrawal, and applicable consumer rights, please refer to our:
Return & Refund Policy
Nothing on this Contact Us page affects any mandatory consumer rights you may have under applicable law.
6. Shipping and Delivery Issues
Please contact us promptly if your order is affected by any of the following issues:
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Shipping information has not been updated for an extended period
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Your package has not arrived within the estimated delivery period
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Shipping information cannot be located or tracked
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Your package appears to be lost
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Your package has visible damage during transportation
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The product received does not match your order
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Other shipping or delivery-related issues
Where applicable, please provide your order number and shipping tracking number in your email.
We will review the relevant order and shipping information and provide reasonable assistance based on the circumstances.
7. Privacy and Data Protection
If you have questions regarding personal information, cookies, or data protection, you may also contact us at:
For detailed information regarding how personal information is collected, used, retained, shared, and protected, please refer to our:
Privacy Policy
To protect your personal information, please avoid providing sensitive information that is not necessary for handling your request.
8. Other Questions
If your question does not fall into any of the categories above, you are still welcome to contact us through our customer support email.
Where possible, please briefly include the following in your email subject or message:
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The issue you would like us to address
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Relevant order information, if applicable
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The assistance you would like us to provide
We will review your inquiry based on the circumstances and provide reasonable assistance where appropriate.
9. Customer Support
VCND Customer Support
We value every inquiry submitted by our customers and will provide appropriate assistance based on the circumstances.
Thank you for your interest in and support of VCND.
10. Business Information
Brand: VCND
Legal Entity: EIE HJEM AS
Organisation Number: 933 737 217
Business Address:
Karenslyst allé 49
0279 Oslo
Norway
Customer Support Email:
chiconneely@gmail.com